What is Dialpad AI?

Dialpad AI is Dialpad's own proprietary artificial intelligence. It's built directly into Dialpad's platform, which you can use to make phone calls, have video meetings, send SMS/MMS + team messages, and more—all from a single app.

This also means it is constantly learning as it analyzes more and more business conversations happening on Dialpad's platform, which means it'll pick up on business terms or industry-specific jargon more effectively than other general-purpose AI tools. (Working in a regulated industry like healthcare? Don't worry, you can turn off Dialpad AI anytime.)

Why is Dialpad AI the good AI for business?

Having analyzed over five billion minutes, or 80 million hours of business conversation voice and messaging data, Dialpad AI is purpose-built for businesses and organizations. It powers a variety of unique features in Dialpad's customer intelligence and communications solution, from real-time transcription to live sentiment analysis, to uncovering real-time insights from the customer calls you're having every day.

How can Dialpad AI be the AI that works for you

If you have customer conversations (whether those are support or sales conversations) there's not one easy way to glean insights and analytics from those conversations unless you listen to each one from beginning to end. That's extremely time-consuming, especially for busy managers who are often overseeing large teams of agents or reps.

Dialpad AI can take on many of these time-consuming information-gathering tasks. From summarizing customer calls and highlighting action items, to helping supervisors do quality assurance more quickly, to helping sales reps stick to their playbooks during calls, Dialpad AI is designed to help businesses have more efficient—and more productive—conversations every day.