# Why mic echo happens—and how to solve it

## The 3 most common reasons for mic echo issues

### 1. The other person

The first step to fixing mic echo is to figure out the source of the problem. Is the issue caused by you, someone else—or neither of you?

If you’re the only one hearing the echo, then the issue is likely with your setup. If someone else is the only one not experiencing the echo, they’re probably the root of the problem.

If everyone in the group hears an echo, it could be anyone in the group.

### 2. Microphone distance from speakers

Depending on your setup, you may be using a headset or phone, smart device, or laptop with a built-in microphone. You may also be using a separate and external microphone. Most devices have sensitive microphones that can pick up ambient sounds from a busy or noisy environment.

Try moving the microphone further away from device speakers or lower the speaker volume. Using headphones can also isolate the microphone from speaker output.

### 3. Multiple mics left connected

If you have more than one microphone connected at the same time, you may sound distorted. Check your audio settings and software to ensure only the correct microphone and speakers are selected.

## Tips for how to fix mic echo

### 1. Turn your devices off and on again

Resetting your devices can resolve unwanted effects in communication. Turn off your headphones or microphone, wait 10 seconds, and turn them back on.

### 2. Check your network connection

If you and your team experience mic echoes, it may be due to poor internet connection. Unstable connectivity can lead to bad audio quality.

### 3. Keep your batteries charged

Replace the batteries of your microphone or VoIP headset, or ensure they are charged to maintain performance.

### Bonus: How to fix headset echo

Ensure that your headset is compatible with the business phone app you’re using.

## How to fix mic echo on your meeting app

### Hardware settings

1. Open the Dialpad app.
2. Navigate to "Hardware Settings".
3. Select your **headset** for both the **microphone** and **speakers**.

### Run a system test

After checking hardware settings, run a network and audio test within the Dialpad app to detect and troubleshoot any issues.

## Fixes for Microsoft Windows 10

1. Click on the Windows icon and type "sound" in the search box.
2. Open the sound control panel and select the "Recording" tab.
3. Select "Microphone" and uncheck the "Listen to this device" box.
4. To prevent echo, check the "Disable all sound effects" box in the "Enhancements" tab.
5. Update your audio drivers via Device Manager.

## Fixes for Mac OSX

1. Click on "System Preferences" and select "Sound".
2. Highlight the internal microphone and uncheck "Use ambient noise reduction".

## Banish mic echo once and for all

Using up-to-date and compatible hardware with a high-performing app can help ensure good call quality. Following these steps should help you fix and reduce unwanted mic echo during calls.