# What are the best conversational AI platforms? If your business has a website and a very busy customer experience or customer support team that hardly has time to answer all the live chat messages you get, then good news. They don’t have to. Conversational AI can actually take care of most of the routine questions your team receives on a daily basis. ## How businesses are leveraging conversational AI platforms Conversational AI solutions help businesses with a huge variety of tasks throughout the customer lifecycle. Here are a few of the most common issues that you could solve with a conversational AI platform: - Helping human agents work more efficiently, especially when they have to answer repetitive FAQs from customers or prospects - Providing round-the-clock customer support, no matter what time zone your customer base is in - Improving conversion rates throughout your website’s checkout process - Reducing wait times or hold times—and by extension, improving customer satisfaction ## The business value of conversational AI platforms Conversational AI platforms can help businesses improve customer service by automating tasks like answering frequently asked questions. This frees up your customer support agents to handle more complex issues. ### It improves customer satisfaction Conversational AI can help businesses provide 24/7 customer service, handling inquiries at any time of day or night. ### It reduces operational costs By using self-service options like virtual agents to automate repetitive, low-value tasks, businesses can reduce customer support costs and improve efficiency. ### It helps you sell more A good conversational AI platform can act as an extended member of your sales team, addressing customer questions in real-time during the checkout process. ## How to select the right conversational AI platform for your business If you’re looking to invest in a conversational AI platform, here are some key features to consider: ### Robust AI capabilities Look for platforms with strong artificial intelligence technology, capable of understanding a variety of customer inquiries. ### Easy set-up The platform should have a clear conversational interface, allowing customers and agents to engage effortlessly. ### Omnichannel communications Ensure the platform supports various communication channels, allowing easy escalation to human agents. ### Integrations with tools you already use The platform should integrate with your existing business tools to streamline workflows. ## Comparing the 11 best conversational AI software providers ### 1. Dialpad Support Dialpad Support is a fully integrated contact center platform featuring conversational AI and agentic AI functionality. #### Features - Unified communications solution allowing voice, SMS/MMS, and video meetings from a single app. - Designed for teams to handle high volumes of external communications. - Integrated AI technology for real-time transcription and conversational AI workflows. ### 2. Boost.ai Boost.ai offers a user-friendly interface and self-learning AI for building conversational AI platforms but is solely a conversational AI solution. #### Pricing Contact their Sales team for a quote. ### 3. OneReach.ai OneReach.ai provides an end-to-end system for building and orchestrating AI agents. #### Pricing Reach out to their Sales team for a quote. ### 4. Cognigy.AI Cognigy.AI is a low-code platform that automates conversations across channels with real-time translation capabilities. #### Pricing Reach out to their Sales team for a quote. ### 5. Kore.ai Kore.ai enables the creation of virtual assistants for customer and employee experience but requires verifying contact center capabilities. #### Pricing The Standard plan charges $0.01 per user request, with an Enterprise plan available for a custom quote. ### 6. AiseraGPT AiseraGPT is a custom GPT conversational AI solution for various industries but requires integration with existing telephony solutions. #### Pricing Contact their Sales team for a quote. ### 7. Yellow.ai Yellow.ai focuses on customer experience automation, supporting conversations in multiple languages and across channels. #### Pricing Reach out to their Sales team for a quote. ### 8. Avaamo Conversational AI Avaamo offers virtual assistants for customer service across various industries. #### Pricing Reach out to their Sales team for a quote. ### 9. Amazon Lex Amazon Lex allows businesses to build chatbots using AI technology but may not integrate as easily if you’re not using AWS. #### Pricing Charges vary based on API requests processed by the bot. ### 10. Amelia by SoundHound AI Amelia integrates with enterprise systems to provide autonomous agentic capabilities but needs a separate contact center platform. #### Pricing Reach out to their Sales team for a quote. ### 11. NTT Data’s eva “eva” lets you create virtual agent chatbots that can switch communication channels during a conversation. #### Pricing Reach out to their Sales team for a quote. ## Conversational AI platforms FAQ ### What is a conversational AI platform? A conversational AI platform is software that lets you build, train, and deploy chatbots or virtual agents to interact with users intelligently. ### Are chatbots considered conversational AI? All chatbots are conversational AI, but not all conversational AIs are chatbots, as the latter can also include voicebots and other more sophisticated systems. ### How can conversational AI help human support agents? Conversational AI can assist human agents by automatically pulling relevant content, analyzing conversations in real-time, and enhancing overall efficiency.