# Give your agents the power to wow

Drive CSAT and slash resolution times with real-time AI. Dialpad Support helps human and AI agents solve every customer issue.

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## Legacy contact centers handle calls. We delight customers.

Our next-gen AI snaps the technology curve to slash resolution times and unlock a new standard for CSAT.

## Resolve, don’t just assist

Forget point-and-click FAQs. AI agents reason through complex workflows to deliver actual outcomes, not just suggestions.

## Drive excellence with high-velocity management

## Turn every agent into your best agent

## Centralize your entire tech stack

Break down silos. Dialpad fits into Salesforce, Zendesk, Microsoft Teams, and Google Workspace—keeping data in sync without disrupting existing workflows.

## Capture the ROI of reality: Forrester TEI report

### 75%
More efficient coaching

### 20%
Reduction in AHT

### 14%
Increase in CSAT in 4 weeks

## Secure your future in the Agentic era

Trust is your foundation. Leverage dual-cloud architecture for 100% uptime and global compliance, turning data into your most secure asset.

## Join other forward thinking support leaders

From professional sports to global education, see how top organizations are leveraging Dialpad Support to resolve issues at the speed of thought.

### How Education First achieves an amazing 97% CSAT with Dialpad Ai

> “Custom moments give us more concrete data than before, in real time. We're twice as efficient now when improving our services.”  
> Mike Monteiro  
> Senior Manager of People Operations

### Tucows Domains achieves 95% forecasting accuracy with Dialpad Support

> “Dialpad allows us to better align staffing plans, reduce customer wait times, 95-100% accurate forecasting leading to support cost savings.”  
> Fernan Kalaw  
> VP of Customer Care

### RE/MAX sets a higher service standard with Dialpad Support

> “Our agents feel more equipped and supported, thanks to Dialpad. This has led to a noticeable improvement in their job satisfaction and our retention rates.”  
> Josh Gilmore  
> VP of Customer Support

## First in AI. Best in Agentic. Built for the full customer experience—on one platform.

## Dialpad AI Agents

Scale service without scaling complexity. AI-powered voice and digital agents automate high-volume interactions, take action across systems, and transition seamlessly to your team with full context.

## Dialpad Sell

Close faster. Don’t leave revenue to chance. Dialpad Sell is the cloud-based outreach engine that automates your playbooks and provides in-call coaching, ensuring your reps win every high-stakes moment.

## Dialpad Connect

Stop taking notes and start taking action. Dialpad Connect is the all-in-one communications platform that uses AI to transcribe, summarize, and deliver real-time insights so your team stays focused on the human element.

## FAQs

#### How does Dialpad Support reduce average handle time?
Smart call routing, real-time assistance, and automatic call summaries help agents resolve issues faster, reducing handling time.

#### How does Dialpad's AI Live Coach help agents during calls?
AI Live Coach provides knowledge base suggestions and generated responses, ensuring agents have instant access to relevant information.

#### How does Dialpad Support help to improve CSAT scores?
Dialpad enhances agent performance through training insights, sentiment analysis, and post-call analytics, leading to better customer interactions and satisfaction. Plus, AI CSAT scores 100% of calls, so support teams can easily measure CSAT and learn how to improve it.

## Ready to stop managing friction?

Start engineering resolution with Dialpad Support for contact centers.